Refund policy
Return & Refund Policy
30-Day Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it — unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, contact us at chris@pack.supply. Returns must be shipped to the following address:
Returns:
633 Hundred Oaks Drive, Suite 160
Edmond, OK 73013
Please Note: We do not ship returns for you. You must visit a UPS or FedEx location to ship the item back to the above address. Items sent back without first requesting a return will not be accepted.
You can always contact us with any return questions at chris@pack.supply.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including:
- Perishable goods (such as food, flowers, or plants)
- Custom products (special orders or personalized items)
- Personal care items (such as beauty products)
- Hazardous materials, flammable liquids, or gases
If you have questions about the eligibility of a specific item, please contact us.
Note: We cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, place a new order for the replacement item.
Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved. If approved, you’ll be automatically refunded to your original payment method within 10 business days.
Please note that it may take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at chris@pack.supply.